Ordering FAQ

How can I order Luna Bronze's Lights?
Are Luna Bronze Lights UL approved?
Can I purchase products on your website?
Which dealer is closest to me?
What is Luna Bronze's return policy?
What are the lead times for your products?
Where can I find a product price?
What if I have my own ideas for a light?
Do you install products?
How can I get a Luna Bronze catalog?
Does Luna Bronze ship to international locations?
How can I get option samples to see if the light will match my decor?
What are shipping costs?
How will my material ship?
How will my material be delivered?
Can I tour the facility?

How can I order Luna Bronze's Lights?
We have a select group of dealers that exclusively distribute our products. For the name and location of a dealer near you, please call Luna Bronze at (435) 657-2945.

Are Luna Bronze Lights UL approved?
UL has developed more than 800 Standards for Safety. Our Standards for Safety are essential to helping ensure public safety and confidence, reduce costs, improve quality and market products and services. Millions of products and their components are tested to UL’s rigorous safety standards with the result that consumers live in a safer environment than they would have otherwise. For more information on UL and there testing requirements please visit there website at www.ul.com

Can I purchase products on your website?
Purchases cannot be made over the Internet. Please call Luna Bronze at (435) 657-2945.

Which dealer is closest to me?
For the name and location of a dealer near you, call Luna Bronze at (435) 657-2945.

What is Luna Bronze's return policy?
Because all Luna Bronze products are made to order, all returns are reviewed for approval on a case-by-case basis. Each return must be coordinated through the dealer where the product was purchased. Returned product may be subject to a restocking fee.

What are the lead times for your products?
All items are built to order within a specific manufacturing schedule. Depending on the schedule you are in, the time from receipt of deposit to shipment generally takes 4 – 6 weeks. Custom products can take longer.

Where can I find a product price?
Retail product prices are available through your dealer.

What if I have my own ideas for a light?
Whether you have a vague notion or detailed plan, our engineering and design team will collaborate with you to create a fixture that fits your needs. For more information about our custom capabilities, call Luna Bronze at (435) 657-2945.

Do you install products?
We do NOT install products. Luna Bronze is a manufacturer and leaves the installation to building contractors and electricians.

How can I get a Luna Bronze catalog?
You may order a catalog directly from the Catalog Request section of our website or call us at (435) 657-2945, or visit a Luna Bronze authorized dealer.

Does Luna Bronze ship to international locations?
Yes, Luna Bronze ships to international locations, and we will be opening a new international office located in England. Please call your local dealer for additional freight costs that may apply.

How can I get option samples to see if the light will match my decor?
Please visit your local dealer to obtain samples.

What are shipping costs?
Shipping costs are determined by the weight, quantity and destination of product.

How will my material ship?
Material weighing greater than 100 lbs will ship via our Partner Shipping Company. Material/materials weighing less than 125 lbs will ship via UPS.

How will my material be delivered?
LTL (Less than a truck load) deliveries are curbside delivery unless a lift gate truck and/or pallet jack are requested. UPS deliveries will be delivered via standard package delivery.

Can I tour the facility?
We encourage all current and prospective customers to tour our facilities, learn about our manufacturing process, and see for themselves the exceptional level of detail and expert craftsmanship that goes into each Luna product. Just call us at (435) 657-2945.